Job Description

Flight Attendant Position

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Today, United has over 30,000 active flight attendants. We are the largest airline in the world with the most expansive network, industry-leading pay, and we are growing faster than we have ever grown. With the unique ability to see the world while working, it's no surprise that flight attendant jobs are highly desired. We do not require special schooling or a college degree for this job and you will be fully trained by United.

Your United journey begins with the best Flight Attendant training in the industry! You will spend 6.5 weeks attending Initial Training in Houston, TX. Here you will learn United's safety and service standards. During training, you will be assigned your base in one of our seven hubs in Chicago, Denver, Houston, Los Angeles, Newark, San Francisco, Washington Dulles, or one of our other flight attendant base locations (relocation funds not provided). Following the successful completion of training and after attending base orientation in your assigned location, you will be officially welcome as a full-time United employee. While in training, United provides a stipend of $140 per week, along with dual occupancy hotel accommodations, breakfast, and either lunch or dinner (dependent on your training schedule).

Travel Privileges: Fly around the world on United and bring your loved ones!

Outstanding Benefits: 401(k), health/dental/vision insurance and an Employee Assistance Plan for you and your family. Paid time off for sick and vacation.

Industry-leading pay, including boarding pay. Starting hourly flight pay of $38.21/hour with top of base scale at $100.13/hour by 2030: Annual base pay increases through 2030 in addition to seniority based pay increases. Additional compensation for language skills, lead positions, and international trips.

Inflight Crew member proficiencies:

Safety First: Ensure the highest levels of safety.

A "People-First" demeanor: Ability to adapt/respond to different types of customer-facing scenarios. A passion to serve with optimism and positivity. Direct engagement with customers through outstanding interpersonal skills, good judgment, and ability to resolve issues with understanding, compassion, and grace. Influence customer loyalty through excellent service. Represent United with pride and distinction.

Flexibility: With the most comprehensive route network in the world, United's flight attendants are available for global assignments 24/7, including nights, weekends, holidays, and extended hours. You will fulfill reserve assignments on short notice and be away from your base for days at a time.

Dependability and timeliness are critical to success in this role and to operating our schedule and meeting customer expectations.

Team Player: Consistent track record of working independently as well as a part of the team.

Turn dreams into reality: Have fun, travel the world, explore new cultures, and craft memorable experiences for every customer, every flight, every day.

Qualifications

Qualifications and Requirements include:

• 21 years of age or older at time of application
• High school graduate or GED; 2 or more years of college preferred
• At least one year of customer service experience in the service industry (such as retail, hospitality, food, teaching/education, aviation, social service.)
• Must be able to speak in a clear, concise, and organized manner, loudly enough to be heard in an emergency.
• Ability to speak, read, write, and understand English fluently.
• Must be able to read and speak German fluently.
• Ability to hear all types and ranges of sound.
• Effectively communicate in the event of high-stress situations such as aircraft evacuation, security threats, delays, medical emergencies, severe weather conditions, and turbulence.
• Professional appearance, excellent grooming standards, and willingness to follow uniform, hair, tattoo, and piercing guidelines.
• Tattoos are NOT permitted on the head, hands, fingers, or neck (including back of neck and on, in, or behind the ear). Tattoos in these areas cannot be covered by makeup or bandages. You are permitted to have visible tattoos on your arms, wrists, legs, and feet. Any visible tattoos may not be larger than a credit card / employee badge (3.5 inches long x 2.24 inches wide) or they must be covered with standard uniform pieces. It is also important that your visible tattoo is not offensive (this includes but is not limited to tattoos that are violent, obscene, sexual, racist or contain objectionable content or any imagery that includes weapons)
• Decorative covers, adornments and/or jewelry on teeth or in the mouth are not permitted.
• Ability to proficiently operate electronic devices (phones, tablets, laptops, etc.) for the completion of required tasks
• Must possess a valid passport prior to application with 18 months validity remaining prior to its expiration.
• Current physical possession of valid U.S. passport book or foreign passport book with applicable visas and eligibility to travel globally without restrictions. Your passport book must be in good condition and have at least 18 months of remaining validity at the time of application, along with two consecutive blank pages. Having applied for a passport book or waiting for a renewed passport book is not sufficient to meet this requirement. There may be extensive wait times to receive a passport, and you must have one in your possession prior to starting training as a Flight Attendant.
• Ability to travel to and from all countries United serves without any restrictions.
• Ability to stand, walk, kneel, bend, stoop, stretch, reach, lift heavy objects (such as luggage to overhead bin or window exit), and push and pull beverage cart (up to 250 lbs.)
• Ability to pass a functional reach assessment with a combined 76-inch vertical and 43.5-inch horizontal reach and hold (simultaneous), without shoes on, in order to operate all necessary equipment, machinery, and doors.
• Ability to sit in an assigned jump seat with seatbelt and shoulder harness fastened
• Required to serve and/or sell food and beverages (including alcohol) in a diligent and professional manner
• Must be legally authorized to work in the United States
• Must be willing and able to work a flexible schedule in support of United's 24/7 operation (must be available to work weekdays, weekends, holidays, etc. on scheduled/reserve days)

What you can expect during onboarding and training

• Flight attendant trainees must successfully complete an evacuation drill in the water (pool) during training.
• Must be willing to complete pre-employment DOT drug screen, comprehensive background checks, fingerprinting, and vision/hearing tests.
• Must be able to pass DOT/FAA pre-employment and randomized drug screens. Medical and recreational marijuana is prohibited due to the safety-sensitive nature of the Flight Attendant position.
• Must be able to pass a 10-year background check, including criminal background history. Your background must not prohibit travel to or from anywhere United flies. For example, Canada has a strict inadmissible classification for DWI/DUI charges including misdemeanors. If you have been on probation or convicted of a DWI/DUI within the last 10 years, the Canadian government will not allow you to travel to and from Canada unless you have already received a Temporary Resident Permit (TRP) from the Canadian government which will allow you to continue your work duties for a temporary period of time.
• Must, with or without reasonable accommodation, meet hearing and vision requirements as established by the Federal Aviation Administration and United Airlines, including not having hearing loss on audiometry in better ear greater than 40 dB when losses at 500, 1000, and 2000 Hz are averaged; and, each eye must be 20/40 or better corrected for both far and near vision.

What you receive for delivering your best

• United is pleased to offer employees a competitive compensation package including industry-leading pay, exceptional benefits, and travel privileges.
• Additional compensation for language skills, lead positions, and international trips.
• Competitive benefits, including medical, dental, and vision insurance, 401(k), vacation, and sick time.
• Flight privileges: you, your family, and your friends can fly anywhere in the world on a stand-by status.

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